Sometimes you can wait for a scheduled walk. Sometimes there's a five-foot iguana in your pool cage right now. Here's what response time really looks like.
Response time is one of the first things people ask, and the honest answer is: it depends on what's happening. A general assessment can wait for a scheduled slot. An iguana loose in the pool cage, one that's fallen into a screened lanai, or a large animal cornered in the garage is a different call — that's a same-day situation, and it's the kind we run seven days a week when the schedule allows.
Here's how to think about how fast you actually need someone, and what to expect when you call.
When same-day makes sense
Some situations genuinely can't wait for next week's calendar slot.
- A large iguana trapped inside a pool cage, lanai, or garage that can't get itself out.
- An animal injured, cornered, or acting erratically where kids or pets are.
- A cold-stunned iguana that's reviving somewhere it'll cause trouble.
- Any situation where someone's about to try to grab a five-foot animal bare-handed.
When it's fine to schedule
Most property-wide iguana problems aren't emergencies, and rushing them doesn't help. If you're seeing regular basking, some burrows, and landscape damage, that's a settled colony — real, worth acting on, but a scheduled property walk is the right pace. We'd rather book the free walk and scope it properly than send someone to grab two iguanas off your dock and call it done.
The exception is spring nesting: if you know the hatch is coming, 'soon' beats 'eventually,' because getting ahead of it is a much smaller job than chasing hatchlings all summer.
What affects how fast we can get there
Weather, the day's route, and how many same-day calls are already stacked all factor in. A morning cold snap that drops iguanas across the county fills the schedule fast, for instance. We run seven days a week and prioritize the genuine emergencies — an animal loose indoors or around pets jumps the line over a routine walk.
If you've got something urgent, say so when you call or reach us through /contact, and we'll tell you straight what we can do today rather than promising a window we can't hit.
Questions we hear
Do you really offer same-day service?
Yes, seven days a week when the schedule allows — and genuine emergencies like an iguana loose in a pool cage or around pets get prioritized. On a busy day, like the morning after a cold snap, we'll tell you honestly what window we can hit rather than overpromise. Call and describe what's happening and we'll level with you.
Is my situation actually an emergency?
If there's a large iguana trapped indoors, an injured or cornered animal near kids or pets, or you're tempted to grab one bare-handed, treat it as same-day. A settled colony with basking and burrows is real but not urgent — that's a scheduled property walk, and rushing it doesn't make the fix better.
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